Returns & Refund Policy
Effective for all orders placed on myroses.ae
Nature of Products
We specialize in fresh flowers, bouquets, and perishable floral arrangements. As these items are highly sensitive and time-bound, certain limitations apply to returns and refunds.
Return & Replacement Request Window
Customers may request a return, replacement, or store credit within 48 hours (2 days) of receiving their order.
To process your request, you must:
- Contact our support team within the stated timeframe
- Provide clear photos of the product showing the issue
Eligible Cases for Replacement or Store Credit
We offer replacement or store credit in the following situations:
- Flowers delivered are damaged, wilted, or spoiled upon arrival
- Incorrect product delivered (different from confirmed order)
- Order delivered to the wrong address due to our error
Non-Returnable & Non-Refundable Items
The following items are not eligible for return, replacement, or refund:
- Fresh flowers after successful delivery (if no issue is reported within 48 hours)
- Customized or personalized items
- Special occasion arrangements (e.g., Valentine’s Day, Mother’s Day)
- Chocolates and other perishable products
- Orders rejected or unattended at the delivery location
- Delivery issues caused by incorrect or incomplete information provided by the customer
Return Shipping
If a return request is approved, Myroses.ae will cover the return shipping costs.
Refund Policy
We do not offer cash refunds. Approved cases will be resolved through:
- Replacement of the product, or
- Store credit for future purchases
Order Cancellations
- Orders can be cancelled before dispatch only
- Once the order has been prepared or dispatched, cancellations are not possible
Contact Us
If you have any questions about our Cookie Policy, please contact us:
📧 info@myroses.ae
📞 Customer Support – myroses.ae